Customer rules

Rental terms, made clear

The things worth knowing before you reserve a West Palm Beach airport vehicle, laid out plainly so there are no surprises on your travel day.

Takes about 2 minutes. No payment to reserve.

West Palm Beach waterfront on a clear Florida day
Class

Vehicle classes

Only Rent displays vehicle classes, not guaranteed exact vehicle units, VINs, plates, or models.

Review

Reservation review

Reservations remain subject to document review, payment rules, insurance/protection review, availability, and operating policies.

Card

Payment and deposit

The primary driver must present an accepted payment card in their own name with enough available funds for the rental, optional products, local charges, and the security deposit hold ($200, $400 for rentals over 10 days, $500 for rentals over 20 days, or $2,000 for Florida residents).

FL

Travel and tolls

Vehicles may not leave Florida. Personal toll devices are not allowed; toll service must be selected or penalties may apply.

PBI

PBI shuttle

Confirmed customers ride the free shuttle from Palm Beach International Airport to our hotel counter for verification and vehicle pickup.

Next step

Reserve West Palm Beach dates

Takes about 2 minutes. No payment to reserve.

Search rentals

Check in faster

Skip the counter. Check in online.

Go to onlyrent.app/check-in and enter your reservation number, last name and pickup date. You get your pickup code and the pickup instructions right away.

Check in now

Security deposit

Refundable deposit held on your card

  • Rentals up to 10 days: $200
  • Rentals of 11 to 20 days: $400
  • Rentals over 20 days: $500
  • Florida residents: $2,000 for any length of rental

Why Florida residents pay more: our insurance covers ticketed travelers visiting Palm Beach, who represent a lower risk. It does not cover Florida residents, so the larger deposit protects the vehicle instead. The deposit is released after the vehicle is returned and inspected. Florida residents are also limited to 50 miles per day, with extra miles at $0.50 per mile.

Everything is laid out here so there are no surprises. Take your time.

1. Booking requirements

  • Renters must be 21+ and present a valid driver's license and accepted payment card in the primary driver's name.
  • Additional drivers must be at least 25 years old, present a valid driver's license at rental, and pay a $5/day additional-driver fee.
  • Accepted payment cards: Visa, MasterCard, Discover, and Diners Club. The cardholder must match the primary renter.
  • A $200 security deposit will be held on the driver's credit card ($400 for rentals over 10 days, $500 for rentals over 20 days). Florida residents: $2,000 security deposit hold, because our insurance covers ticketed travelers, not Florida residents.
  • Insurance is subject to approval. Upload your insurance declarations page during online check-in; review takes up to two business days. Your own policy must be issued in the U.S. by an insurer licensed in Florida and rated A- or better by A.M. Best, cover rental vehicles, and include liability of at least $100,000 per person, $300,000 per accident and $50,000 property damage, plus collision and comprehensive with a deductible of $1,000 or less unless you add our Collision Damage Waiver. Payment card benefits alone do not qualify. If your coverage does not qualify, the vehicle is not released. We do not sell liability insurance.
  • Third-party broker insurance may require the renter to pay upfront after an accident and seek reimbursement from the broker.
  • 12-passenger van renters must show at least $1,000,000 combined liability coverage on their own policy, with no exclusion for vans of that size.
  • Florida residents are limited to 50 miles per day, with extra miles charged at $0.50 per mile.
  • Vehicles may not leave the state of Florida.
  • PBI customers receive pickup and verification instructions after reservation confirmation.
  • The vehicle is held for 2 hours after the booked pickup time, subject to availability and booking-source rules.
  • A 29-minute return grace period applies before late return fees or an additional rental day may apply.
  • After-hours service is by request only and may require a $150 after-hours return fee plus taxes.
  • Personal toll devices are not allowed. Tolls are pay-as-you-go with the vehicle's toll device. Every vehicle has our pre-installed SunPass. Choose one: pay as you go, with tolls charged at cost after return plus a $9.99 administration fee for each day tolls are used, or the unlimited toll plan at $19.99/day with no toll charges and no admin fee.
  • Cleaning, smoking/vaping, animal transport, late return, unauthorized-use, lost key, fuel, damage, and claims fees may apply.
  • Free cancellation is available up to 6 hours before pickup. No-shows, insufficient documentation, invalid cards, or insufficient funds may be treated as no-shows.

2. Taxes & required fees

Taxes & Required Fees may include applicable sales tax, airport/concession recovery, vehicle licensing recovery, transaction processing, and operational recovery fees.

3. Tolls

Personal toll devices are not allowed. Tolls are pay-as-you-go with the vehicle's toll device: drive through any toll you need and, at vehicle return, pay the tolls used plus a $9.99 administration fee for each day tolls are used. Or choose the unlimited toll plan for $19.99/day and use as many tolls as you want. Removing or tampering with the toll device carries a penalty (see rental agreement).

4. Travel

Vehicles may not leave the state of Florida. Ferry use, cross-border travel, delivery work, rideshare work, commercial passenger transport, off-road use, racing, towing, and illegal use are prohibited. Unauthorized out-of-state travel may result in a $2,000 unauthorized-use fee, recovery costs, towing, repossession expenses, loss of optional protection benefits, and related damages or losses.

5. Payment card

Accepted payment cards are Visa, MasterCard, Discover, and Diners Club. The cardholder name must match the primary renter, and the card must have enough available funds for the rental, the security deposit hold ($200, $400 for rentals over 10 days, $500 for rentals over 20 days, or $2,000 for Florida residents), optional products, and local charges. Card rules may vary by booking source and renter profile.

6. Optional protection products (per day)

Optional. Add any of these at the counter for extra peace of mind.

Collision Damage Waiver (CDW)$39.99 · Waives your responsibility for damage to or loss of the vehicle, including loss of use, diminished value, towing and storage, above a $2,500 deductible. Not insurance; no liability coverage.

7. Fee schedule

These apply only if the situation comes up. Here's every fee, in plain view.

Taxes & Required Fees$30/day
Security Deposit$200 hold ($2,000 for Florida residents)
Insurance Coverage Assurance (if coverage does not meet requirements)Per rental agreement
Vehicle License Recovery$1.55/day
Energy Recovery$1.55/day
Facility Fee$15.50/day
Airport Access Fee$9.99/day
Additional Driver$5/day
Unlimited Toll Plan$19.99/day
Tolls (pay-as-you-go, no plan)Tolls used + $9.99 per day tolls are used
Special CleaningUp to $250
Smoking / Animal TransportUp to $500
Unauthorized Out-of-State Travel$2,000 + related costs
After-Hours Return$150 + tax when approved
Drop-Off ServiceUp to $400 one time when approved
Late ReturnAfter 29-minute grace period
Lost Key$850
Child Seat / Booster$5/day
Missing Booster Seat$100
Missing GPS$140
Fuel Refill$7.99/gallon
Damage / ClaimsActual cost per claim process

8. Acknowledgments

  • I understand Taxes & Required Fees are $30/day and are disclosed separately from the base rental rate.
  • I understand personal toll devices are not allowed; tolls are pay-as-you-go (tolls used plus $9.99 for each day tolls are used) or the unlimited toll plan at $19.99/day.
  • I understand cleaning fees may apply if the vehicle is not returned ready for normal rental use.
  • I understand smoking/vaping, odor, or animal transport may result in a penalty up to $500 plus tax.
  • I understand travel is limited to Florida unless approved in writing, and unauthorized out-of-state travel may result in a $2,000 unauthorized-use fee plus related costs.
  • I understand the payment card must be accepted, in the primary driver's name, and have enough available funds for rental charges and the security deposit hold ($200, $400 for rentals over 10 days, $500 for rentals over 20 days, or $2,000 for Florida residents).
  • I understand insurance must show full coverage that transfers to the rental, that Only Rent verifies coverage (up to two business days), and that coverage not meeting the requirements results in an insurance assurance fee as set out in the rental agreement.
  • I understand Florida residents are limited to 50 miles per day, with extra miles billed at $0.50 per mile.
  • I understand regular hours are 7:00 AM to 11:00 PM and approved after-hours returns may require a $150 after-hours fee plus taxes.
  • I understand fuel refill, late return, lost key, missing equipment, tickets, tolls, damages, and claim administration charges may be billed separately.
  • I understand cancellations must follow the booking-source policy, and no-show, late arrival, insufficient documents, invalid card, or insufficient funds may result in charges.
  • I understand PBI shuttle, counter, and pickup instructions are provided after reservation confirmation and check-in review.

9. Controlling agreement

This check-in confirms the terms above and authorizes Only Rent to verify your documents and insurance. The rental agreement you sign at the counter (operated through the Priceless / Rent-A-Wreck reservation brands) is the controlling, executed contract for your rental; this check-in establishes your consent to these terms and speeds up your pickup. Pricing and coverage are subject to insurance verification. If your insurance does not meet the requirements, a coverage assurance fee or an Only Rent protection product applies, as set out above.